4 Tips For Handling Church Staff Problems

by Patricia September 16, 2014
Thumbnail image for 4 Tips For Handling Church Staff Problems

The funny thing about working on staff at a church is that most people have the perception that you sit around all day reading the bible and listening to praise and worship music.  Anyone who has ever worked for a church knows how far that is from the truth. In fact, I think most church employees […]

Read the full article →

Do You Have Standards for Service? – Customer Service Standards Examples

by Patricia September 10, 2014
Thumbnail image for Do You Have Standards for Service? – Customer Service Standards Examples

It is always refreshing to encounter organizations that provide over-the-top service. These great experiences create that wow moment that makes you want to maintain the relationship with that service provider. Those wow moments can be the result of an employee who goes out of their way to escort you to a location in the store to […]

Read the full article →

Sample Church Agenda – Developing A Mission and Vision Statement

by Patricia September 3, 2014

I was recently asked to help someone think through and plan a meeting to facilitate a session to develop a mission, vision and values statement (MVV).  The mission answers the question why the organization exists, the vision points to where it is headed and the values are the guiding principles for prioritization, behaviors and decision […]

Read the full article →

7 Things To Include In a Voicemail Message – Example Church Voicemail

by Patricia August 27, 2014
Thumbnail image for 7 Things To Include In a Voicemail Message – Example Church Voicemail

Voice-mail is an electronic system that is used to record and store voice messages when we are away from our phones. I was around back in the day when there were no electronic tools used to answer the telephone. Early in my career, office phones had to be answered by a live person or risk […]

Read the full article →

Are Your Church Employees Burned Out?

by Patricia August 19, 2014
Thumbnail image for Are Your Church Employees Burned Out?

Churches are unique places to work because the “shop is open” at times when most people are resting from their work week. Weekend services, mid-week church meetings, small groups and special events all take their toll on church employees. And let’s be real, working every weekend can be difficult. This dynamic creates a unique challenge for church leadership, to […]

Read the full article →

3 Common Errors in Managing Church Finances

by Patricia August 13, 2014
Thumbnail image for 3 Common Errors in Managing Church Finances

Managing church finances requires having an understanding of tax laws that affect the day-to-day operation of the ministry. Because the laws can be complex, and not always easy to understand, churches occasionally do things inadvertently that can be problematic. Staying compliant with the tax code is often directly related to how the church finances are […]

Read the full article →

25 Bible Verses About Serving and Volunteering

by Patricia August 7, 2014
Thumbnail image for 25 Bible Verses About Serving and Volunteering

We all need inspiration and biblical reinforcement for what we do. Whether that is volunteering for the local church or serving as a church employee, we need to be reminded about what the Word says about what we do. Here are 25 bible verses that speak to God’s purpose and expectation for us to serve […]

Read the full article →

Does Your Church Need a Public Relations Strategy?

by Patricia August 5, 2014
Thumbnail image for Does Your Church Need a Public Relations Strategy?

The term public relations is defined by PRSA as: “A strategic communication process that builds mutually beneficial relationships between organizations and their publics.” But, do churches really need to manage public relations?  Should they care about building relationships with its members and the community? The answer is yes.  The church represents Christianity and has the responsibility for […]

Read the full article →

Volunteer Engagement Strategy

by Patricia July 30, 2014
Thumbnail image for Volunteer Engagement Strategy

Volunteers provide free labor for churches, and the secret to recruiting and retaining great volunteers, is to keep them engaged. This requires a volunteer engagement strategy which is based on the organizations’ ability to help them feel like what they do adds value, helps fulfill the mission and that they make a difference. Organizations that do […]

Read the full article →

Church Emergency Preparedness – Is Your Church Ready for a Disaster?

by Patricia July 29, 2014
Thumbnail image for Church Emergency Preparedness – Is Your Church Ready for a Disaster?

It is difficult to turn on the news and not see a report of some natural disaster or unexpected emergency.  Wild fires, tornadoes, flooding and hurricanes are just a few of the unpredictable disasters that can impact a community – and churches are not exempt from these un-welcomed tragedies. Preparing for a disaster is one of […]

Read the full article →