Creating a culture of continuous improvement requires having an AIM or knowing exactly what the organization is striving for. A FOCUS PDCA cycle can help!
This means the entire organization should understand the concept of excellence and continually look for ways to do things better and more efficiently, resulting in higher levels of effectiveness.
When everyone understands the aim of excellence, there’s a synergy to achieve that objective. Read the Full Article →
I don’t know about you but I always find it refreshing to encounter an organization that provides an over-the-top service experience.
These great experiences create that wow moment that makes you want to maintain the relationship with that service provider.
Those wow moments can be the result of an employee who goes out of their way to escort you to a location in the store to find an item you were looking for; or perhaps a waitress who chases you to your car to deliver the credit card that you left; or maybe the physician who calls you late after a long day to check on you. Read the Full Article →
I love when readers reach out and ask questions. A reader recently asked about the best approach to ensure a smooth transition for church volunteer leaders.
This is a great question and an issue that lots of churches deal with – ensuring smooth volunteer transitions.
Churches would cease to exist without the selfless efforts of volunteers. This free labor source is an integral part of the church. Read the Full Article →
If you are reading this article you are probably a leader. We all know that a job title does not make a leader.
Leaders motivate and inspire others to action and work toward a common goal.
For a church, leadership is about demonstrating behaviors that result in cohesive teams that do the work of the ministry.
I am always looking for inspiring podcasts, and one that I subscribe to is Andy Stanley’s leadership podcast. Read the Full Article →
Easter has come and gone, flowers are beginning to bloom and spring is finally here – which means that summer is just around the corner.
As the snow begins to melt, and the tulips start to show off their spring colors, your team should be well on its way to planning your summer vacation Bible school.
Planning church events can be fun and stress free as long as there is detailed planning and lots of hands to help. Read the Full Article →
Overseeing the operation of a ministry requires many business processes.
Some of these processes can and should be kept in house but often, outsourcing a service can be more affordable, efficient and effective.
As a church grows, particularly when it is in the planting phase, there are limited resources to pay for some of the products and services every ministry needs. Read the Full Article →
Growing churches understand the importance of a strong Children’s Ministry program.
But Children’s ministry has many moving parts. It is more than child care while parents go to church.
It is an opportunity to sow into the lives of the next generation and help these kids learn biblical principles for life.
Even small churches can have a dynamic kids ministry with a little planning and organization. Read the Full Article →
It is hard to believe but Easter is a few short days away.
And anyone who works for, or volunteers at a church understands there is a lot to be done!
Churches are scrambling to prepare for the influx of visitors with the hope of sharing the Good News and helping others discover the miracle of Easter.
As we all prepare for this important day, don’t lose sight of the big picture and take refuge in the many Bible verses on anxiety and stress! Read the Full Article →
Hiring employees can be a time consuming and expensive process.
We have talked a lot about the importance and process to hire the right employee.
However, it is also important to help staff acclimate to the new job, understand your expectations for them – with the ultimate goal of a long term relationship.
This is when a structured on-boarding process can help. Read the Full Article →
No one goes into ministry with the desire to track employee attendance. Much less create a church employee attendance policy!
However, having employees who show up for work, on time, is imperative for a church to be able to achieve its mission.
Life happens to all of us – we get sick, a loved one needs us, cars break down, weather interrupts a commute and the list goes on and on. Read the Full Article →
