Church Member Experience

Churches have three customer groups, congregants, volunteers and employees. Understanding the needs and expectations of these critical groups can shed light on improvement opportunities that help provide a positive experience for all three groups. Positive customer experiences help to attract and retain committed church members.

6 Things a Guest Will Evaluate While Visiting Your Church

January 20, 2025 by Patricia Lotich, MBA

Sustained church growth is the result of a positive church experience, members inviting friends, and a reputation that is spread […]

7 Ways To Recruit New Church Members

March 19, 2024 by Patricia Lotich, MBA

People go to church to have their spiritual and social needs met. However, identifying ways to recruit new church members […]

3 Reasons to Explain Church Policy

December 26, 2023 by Patricia Lotich, MBA

We are approaching another year’s end and anticipating all that God has in store for the next. As churches make […]

7 Survey Questions to Ask Church Visitors

September 5, 2023 by Patricia Lotich, MBA

Attracting visitors to your church is the first step in achieving church growth. A survey for church visitors can help you […]

10 Points To Include In A Church Membership Class

August 9, 2022 by Patricia Lotich, MBA

Churches love getting visitors because they know that visitors are potential members. However, visitors need help taking that step toward membership. […]