Church Member Experience

Churches have three customer groups, congregants, volunteers and employees. Understanding the needs and expectations of these critical groups can shed light on improvement opportunities that help provide a positive experience for all three groups. Positive customer experiences help to attract and retain committed church members.

Does Your Church Have A Service Strategy?

March 8, 2022 by Patricia Lotich, MBA

Churches are called to serve. We serve our visitors, members, volunteers, and employees. This service demonstrates how much we value […]

13 Questions To Ask Church Members

May 25, 2021 by Patricia Lotich, MBA

People get involved in the local church to develop relationships, grow spiritually, and participate in the organization’s mission. A church […]

7 Things to Include in a Voice-mail Message

August 14, 2019 by Patricia Lotich, MBA

Early in my career, office phones had to be answered by a live person or risk missing a phone call […]