I recently had an email from a reader asking “who should make church decisions”? This is a loaded, but great question!
Churches are like many other organizations in that people have opinions and can have strong feelings about how things are done.
The tensions that arise as a result of church decision making are healthy – but often challenging. Read the Full Article →
Churches are dependent on volunteer labor and wouldn’t be able to open their doors without an army of dedicated people who are committed to its mission.
Volunteers are what make the church and a church volunteer program ensures a great experience for this free labor force.
A volunteer program that is designed to manage volunteers helps to ensure that the people who give of their time will experience an efficient and customer friendly process.
Churches use teams in every area of ministry. Think about all of the volunteer groups that make church happen! This is why strong team leadership skills are so important!
In addition, internal work teams help to plan and organize.
These teams are how work gets done and contribute to the success of the organization.
Influencing a group of people to work together, in harmony is what leadership is all about. Read the Full Article →
The term public relations is defined by PRSA as:
“A strategic communication process that builds mutually beneficial relationships between organizations and their publics.”
But, do churches really need to manage public relations? Should they care about building relationships with its members and the community?
The answer is yes. The church represents Christianity and has the responsibility for making that representation reflective of who Christ is. Read the Full Article →
It is always exciting when a new hire is added to the team.
But when their season ends, it can be a time of mixed emotion.
We get attached to coworkers and hate to see them go. However, seasons come and seasons go and occasionally God moves people around. We need to celebrate when that happens.
Announcing church staff resignations can be a tricky thing – depending on the circumstances that lead to the employee’s departure.
To manage with excellence, there needs to a church culture that understands basic quality principles.
These principles determine the level of effort that goes into everything a ministry does.
A basic principle of quality looks at how an organization manages itself and understands that in order to ensure quality and excellence – the organization needs to:
I was recently speaking to a friend who shared that he had been offered a promotion into a supervisory role but turned it down.
He went on to explain that he loved what he did as an IT programmer, and wasn’t interested in the management aspect of the job.
Money was not an incentive for him because enjoying his work was more important than money. Read the Full Article →
Creating a culture of continuous improvement requires having an AIM or knowing exactly what the organization is striving for. A FOCUS PDCA cycle can help!
This means the entire organization should understand the concept of excellence and continually look for ways to do things better and more efficiently, resulting in higher levels of effectiveness.
When everyone understands the aim of excellence, there’s a synergy to achieve that objective. Read the Full Article →
I don’t know about you but I always find it refreshing to encounter an organization that provides an over-the-top service experience.
These great experiences create that wow moment that makes you want to maintain the relationship with that service provider.
Those wow moments can be the result of an employee who goes out of their way to escort you to a location in the store to find an item you were looking for; or perhaps a waitress who chases you to your car to deliver the credit card that you left; or maybe the physician who calls you late after a long day to check on you. Read the Full Article →
I love when readers reach out and ask questions. A reader recently asked about the best approach to ensure a smooth transition for church volunteer leaders.
This is a great question and an issue that lots of churches deal with – ensuring smooth volunteer transitions.
Churches would cease to exist without the selfless efforts of volunteers. This free labor source is an integral part of the church. Read the Full Article →
