Estimated reading time: 5 minutes
I recently had someone ask me how often they should run criminal background checks on all volunteers.
The answer is, that every volunteer should go through a thorough background screening as part of their volunteer application process and have it rechecked every couple of years.
Gone are the days when background checks were only done on people who work with children or contributions.
It is essential to know the criminal background of every volunteer in your church.
We know that people can, and do, turn their lives around after they embrace Christian principles.
This screening process is important because of the legal risks that now face churches and their responsibility for screening both employees and volunteers.
These risks have increased as a result of a rising number of litigations involving religious nonprofit organizations.
The good news is technology is improving every day and criminal databases are beginning to cross state lines and states are sharing this information.
While we are not where we need to be, the technology has improved resulting in improved processing times and results.
There are some vendors that offer updated reports as new information becomes available.
Identifying the best screening vendor for your organization may take a little research, but there are many options to choose from.
Even if there is a vendor you are currently using, it is only wisdom to shop them every couple of years.
Pricing and products are constantly changing so take some time to ensure you are using the best available vendor.
Your church insurance company can give you a referral for a background check vendor.
9 Background Check Vendor Considerations
1. Turnaround Time – Time matters.
The last thing you want is to have a volunteer sitting around waiting for this check to come back.
Ask how long it typically takes to get a background check completed and returned.
Call a couple of different vendors so you can determine the average turnaround time.
Most background check systems can now return a check within minutes so make sure the vendor you pick can offer a quick turnaround.
2. Price – Price does matter.
If you are recruiting and processing hundreds of volunteers a year, background screening can be costly.
Ask what the fees are and compare that price with other vendors.
Also, inquire as to whether there are discounts available for multiple screenings.
Everything is negotiable so be bold and ask for discounts.
3. Information Tracked – The goal of the background check is to learn about the criminal history of a potential volunteer.
Ask the vendor how thorough the screening is and what type of information is reported.
Find out how thorough the information is, and if it covers all counties in the United States.
4. Reach of Information – We live in a mobile society and people move – particularly when they have a past that they want to leave behind.
Make sure the information you are paying for includes state, regional, and national reporting.
5. Process for Submission – Submitting the background check request should be easy, quick, and efficient.
Ask the vendor to walk you through their process to ensure that it doesn’t consume an unnecessary amount of your time.
You are paying for a fast efficient process.
6. Ease of Use – People don’t take the time to read cluttered reports so make sure the reporting is a tool that you can scan quickly to see results.
Ask for a sample report and determine how easy is it to read and interpret the results.
If something doesn’t make sense to you, ask for clarification.
7. Availability of Updated Information – Even though you should rerun background checks every couple of years, you want to make sure you have access to updated information.
Ask if the vendor provides updated background information as it becomes available.
8. Customer Service – No one likes dealing with a vendor that does not focus on customer service.
Ask how the organization responds to customer complaints and what their process is to respond to technical issues.
If you are in a hurry to get a screening back, you don’t want to fight a technical glitch in the program.
9. Recommendations From Current Users – Ask the vendor for a list of current clients and their contact information.
Call them and try to find out if they are happy with the product, but more importantly, with the service of the vendor.
Background checks are a crucial part of the volunteer management process and should be taken seriously to ensure that your organization knows those people who are involved in helping you achieve your mission.
If you are an SCM member, you can access a sample background check authorization form by logging in here.
If you are not a member but would like to become one, you can learn more about membership options here.
How often do you, re-screen volunteers?