Churches have come to realize the importance of incorporating quality concepts and tools into management practices.
Many churches and nonprofit organizations are now focusing on efficiency and effectiveness in the way their mission is achieved.
While some might argue that quality concepts don’t apply to the church, I would argue that Christian organizations should lead with quality.
Quality is defined by the American Society for Quality (ASQ) as “The characteristics of a product or service that bear on its ability to satisfy stated or implied needs; and a product or service free of deficiencies”. Read the Full Article →