Church Member Experience

Church members and employees provide the funding, volunteer labor and support the day-to-day operation of the local church. Taking care of the needs of congregants is an important part of church development and growth. This section provides tools and tips for soliciting feedback from key customer groups and developing plans to meet the needs of church members, volunteers and employees.

7 Things To Include In a Voicemail Message – Example Church Voicemail

by Patricia August 27, 2014
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Voice-mail is an electronic system that is used to record and store voice messages when we are away from our phones. I was around back in the day when there were no electronic tools used to answer the telephone. Early in my career, office phones had to be answered by a live person or risk […]

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Creating a Customer Service Strategy

by Patricia November 12, 2013
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Churches and nonprofit organizations are becoming more aware of the need to identify who their customers are and strategically taking steps to create a positive experience. In the church, customers can be defined as members, volunteers and employees. Creating a positive experience for these key customer groups is important because members fund the church, volunteers are the labor and employees facilitate the […]

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6 Survey Questions to ask Church Visitors

by Patricia October 30, 2013
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Attracting visitors to your church is the first step in achieving church growth. Understanding the visitor experience can provide valuable information that can be used to create a first time experience that makes the visitor want to come back and hopefully join the church. When I visit a church there are several things I pay attention […]

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3 Reasons to Explain Church Policy

by Patricia July 23, 2013
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As most of you know my husband and I recently moved from St. Louis to Naples in an effort to escape the cold and on a quest to find out what the next season in our lives will bring.  As part of that quest we have been looking for a home church. There is a […]

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Does Your Church Host a VBS?

by Patricia July 17, 2013
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I was an adult when I became a Christian and didn’t have the Vacation Bible School (VBS) experience as a child. I knew kids who went to VBS but I was never invited to attend. Interestingly though, any adult Christian that I know can speak to their childhood VBS memories. Since I’ve been a Christian I’ve […]

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6 Things You Can Learn From My Church Visit Experience

by Patricia June 12, 2013
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We recently relocated to southwest Florida and, as we continue our quest to find a permanent home, we are visiting churches.  My goal is to find a church for my husband and I and then we hope to purchase a home close to our church. I worked on staff at a large church for ten […]

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5 Ways To Recruit New Church Members

by Patricia April 17, 2013
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People go to church to have their spiritual and social needs met.  Finding the right church can be difficult for people because they may not always know how to find a church that is culturally and doctrinally compatible with their demographic and beliefs.   Some people will church shop until they find a church that […]

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6 Things a Guest Will Evaluate While Visiting Your Church

by Patricia February 6, 2013
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True church growth is a result of a positive church experience, members inviting family and friends as well as a reputation that is spread by word-of-mouth.  Many people will visit a church several times before making a decision to call that church home.  The challenging part, particularly for churches of a few hundred people, is […]

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13 Sample Questions for a Church Survey

by Patricia January 23, 2013
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People get involved in the local church to develop relationships, grow spiritually and participate in the mission of the organization.  The member benefits from the opportunities they are given and the church benefits through member financial support and free labor to fulfill its mission. If done well, it is a win-win! Tensions arise when either party feels […]

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