Church Member Experience

Church members and employees provide the funding, volunteer labor and support the day-to-day operation of the local church. Taking care of the needs of congregants is an important part of church development and growth. This section provides tools and tips for soliciting feedback from key customer groups and developing plans to meet the needs of church members, volunteers and employees.

5 Ways To Recruit New Church Members

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People go to church to have their spiritual and social needs met.  Finding the right church can be difficult for people because they may not always know how to find a church that is culturally and doctrinally compatible with their demographic and beliefs.   Some people will church shop until they find a church that [...]

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6 Things a Guest Will Evaluate While Visiting Your Church

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True church growth is a result of a positive church experience, members inviting family and friends as well as a reputation that is spread by word-of-mouth.  Many people will visit a church several times before making a decision to call that church home.  The challenging part, particularly for churches of a few hundred people, is [...]

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13 Sample Questions for a Church Survey

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People get involved in the local church to develop relationships, grow spiritually and participate in the mission of the organization.  The member benefits from the opportunities they are given and the church benefits through member financial support and free labor to fulfill its mission. If done well, it is a win-win! Tensions arise when either party feels [...]

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Example Church Voicemail

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Voice-mail is an electronic system that is used to record and store voice messages when we are away from our phones. I was around back in the day when there were no electronic tools used to answer the telephone.  Early in my career, office phones had to be answered by a live person or risk [...]

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7 Steps to Creating a Customer Service Strategy

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Having a well thought out and planned customer service strategy is critical to the development of a strong service culture. Organizations need to incorporate customer service into their business goals and those strategies should be incorporated into employee goals to help the organization reach their corporate objectives. Churches are becoming more aware of the need [...]

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