Churches and nonprofit organizations are becoming more aware of the need to identify who their customers are and strategically taking steps to create a positive experience. In the church, customers can be defined as members, volunteers and employees. Creating a positive experience for these key customer groups is important because members fund the church, volunteers are the labor and employees facilitate the [...]
Church Member Experience
Church members and employees provide the funding, volunteer labor and support the day-to-day operation of the local church. Taking care of the needs of congregants is an important part of church development and growth. This section provides tools and tips for soliciting feedback from key customer groups and developing plans to meet the needs of church members, volunteers and employees.