Successful businesses understand that it is the customer that buys their products and services – and ultimately pays their salaries.
But what about the Church? Do churches have customers?
Thriving churches recognize the importance of paying attention to their core customers – which are its visitors, members, volunteers, and employees.
These vital customer groups make up the church, and without them, there is no church. Read the Full Article →
The beauty of a church community is the abundance of committed people who have an interest in helping the church achieve its vision and mission.
Volunteers are the engine of the church because they donate the man-hours to ensure everything gets done.
And many people use the volunteer experience to get to know other members of the church community.
Creating a well-run volunteer management program can help ensure a great experience for those volunteers.
Training and developing people is one of the most important responsibilities managers have, and training volunteers is no different.
It is the organization’s responsibility to make sure volunteers have the tools and training to carry out required tasks confidently.
These training experiences are what separates great organizations from the rest.
Training is the foundation for creating a culture of quality – something all organizations should strive for. Read the Full Article →
Successful organizations understand the value of listening to the feedback of their customers. In the non-profit world one of the main customer groups are the volunteers.
Volunteers give of their time and provide free labor because they care about the organization and have a passion for its vision and mission.
Keeping volunteers engaged ensures maintaining a long term relationship. One way to engage them is to provide an opportunity for them to offer feedback about their experience. Read the Full Article →
