standards of service for churches – Smart Church Management

Customer Service Standards For Church Employees And Volunteers

September 10, 2014 by Patricia

I don’t know about you but I always find it refreshing to encounter an organization that provides an over-the-top service experience.

These great experiences create that wow moment that makes you want to maintain the relationship with that service provider.

Those wow moments can be the result of an employee who goes out of their way to escort you to a location in the store to find an item you were looking for; or perhaps a waitress who chases you to your car to deliver the credit card that you left; or maybe the physician who calls you late after a long day to check on you. Read the Full Article →

Smart Church Management
This book is perfect for Executive Pastors or Business Administrators who need help managing the day-to-day operations of a church. Check it out! To access this book on Amazon, click here.

Church Quality
This book provides practical steps to improve how the process of work gets done. To access this book on Amazon, click here.

Church Staff Evaluations
This book provides the tools to make the performance evaluation process easier as well as insights that can help to create a positive appraisal experience. To access this book on Amazon, click here.

Smart Volunteer Management
This book is specifically geared towards Volunteer coordinators. If you need help managing volunteers you might want to check it out! To access this book on Amazon, click here.