Successful businesses understand that it is the customer that buys their products and services – and ultimately pays their salaries.
But what about the Church? Do churches have customers?
Thriving churches recognize the importance of paying attention to their core customers – which are its visitors, members, volunteers, and employees.
These vital customer groups make up the church, and without them, there is no church. Read the Full Article →
People go to church to have their spiritual and social needs met. However, identifying ways to recruit new church members can be a challenge.
For some, finding the right church can be a challenging quest. This is because people may not know how to find a church that is compatible with their culture and doctrinal beliefs.
Some people will church shop until they find a church that is the right fit for them. Read the Full Article →
When new people visit your church they spend the first couple of weeks or even months evaluating what you do, what programs you offer, and if the church culture is a good match. This is a window of time that it is important to get new church members involved!
They want to know that there are programs available to meet their particular spiritual and social needs. Read the Full Article →
People get involved in the local church to develop relationships, grow spiritually and participate in the mission of the organization. A church survey can help assess this involvement.
Members benefits from the opportunities they are given. The church benefits through member financial support and free labor to fulfill its mission. If done well, it is a win-win!
Tensions arise when either party feels like their needs are not being met. Read the Full Article →
I sat in church Sunday and listened to my pastor talk about people leaving the church and the impact it has on his psyche. My heart broke for him as he mentioned several, seemingly nonsense reasons people “say” they are leaving the church. So what do you do when members leave your church?
We are all sensitive to criticism but when it comes from those we work diligently to serve it can feel like a personal attack. Read the Full Article →
