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Every organization that provides a service or sells a product should train employees to interact with customers appropriately.
Oftentimes this service training provides practical tips and scripts for what to say in situations, basic common courtesy expectations, and how to respond to an angry customer.
People who fly a lot are familiar with the mundane experience of long security lines, crowded waiting rooms, and the cattle car feel when boarding the plane.
Southwest Airlines is known for its customer service and does an excellent job of training its employees to provide a great experience.
Watch this video and see how this employee used some personal talents to completely change the flying experience and how he distracts passengers from an otherwise monotonous flight.
What can we learn from this video?
This flight attendant took an otherwise dull safety script and turned it into an interactive activity with his passengers.
This did a couple of things. First, it got the attention of his guests, so they paid attention to what he was saying. Secondly, it provided some entertainment and comic relief.
The unspoken is a change in passenger attitude because it lightened the crowd’s mood and created a fun and friendly environment.
This training should provide specific instruction on the dos and don’ts, but it should also allow the flexibility for volunteers to let their talents and gifts improve the service they provide.
God created us as unique individuals, and the church should be a place where members, volunteers, and employees use their gifts and talents to serve. This flight attendant is an excellent example of that!
What are some ways you encourage volunteers and staff to shine?