Estimated reading time: 5 minutes
I recently visited a church and listened to the pastor talk about people leaving the church and its impact on his psyche. The unspoken message was that he didn’t want his church to die.
My heart broke for him as he mentioned several seemingly nonsensical reasons people “say” they are leaving the church.
So, what do you do when members leave your church?
We are all sensitive to criticism, but it can feel like a personal attack when it comes from those we work diligently to serve.
The consultant part of me wants to take the pastor up to 50,000 feet and let him see things from a different perspective.
Often, when we rise above the fray, we can see things as they really are and not as one or two disgruntled people make them seem.
5 Things to Do When Members Leave Your Church
1. Find Out Why
In customer satisfaction theory, drilling down to the root cause of a complaint is the best way to determine whether a correction needs to be made.
A complaining member can be considered a friend because they often voice concerns that others think but may not express.
I always say it is better to know, even if it hurts, than not to know.
Because people talk. And if something needs correcting, it is better for someone to voice the complaint with the church than with other church members.
I’ve seen disgruntled people have a negative influence on otherwise happy people. It is like a cancer that spreads and needs to be contained.
Complaining church members can be challenging, but often there are nuggets of opportunity that can be gleaned from their complaints.
Discerning what is nonsense and what is a practical improvement opportunity can be the difference between improving how the church provides its services and catering to someone who has a personal agenda that will never be satisfied.
For example, the pastor shared the story of a couple walking out of the church right when he encouraged church members to participate in the final stages of a capital campaign for a new kids’ building.
For the hundreds of other people in the auditorium that day, it was an inspirational plea to support the kids financially without the burden of church debt.
Walking out of that service was nonsense.
2. Determine Lessons Learned
As painful as it is for a pastor to hear someone is leaving the church, lessons can be learned in the process.
Talk to a trusted, honest confidant and gauge their perception.
Ask if there is something you are missing or if there is anything you or the church could have done differently to avoid losing a member.
More often than not, it is a matter of choice for the member, and what the church does wouldn’t make much difference.
If there are lessons to be learned from the situation, use your leadership team to develop a plan to correct it.
For instance, if a family announces they are leaving because they are looking for a children’s program for their young kids, get a team and make a plan to develop a children’s ministry that will support young families.
3. Trust God
Sometimes, people leave a church because God is moving them.
This is difficult to understand, but I firmly believe that we all have seasons in our lives.
And seasons come, and they go.
People may be called to a particular church for a season, and then God has a plan to use them elsewhere.
This is when it is important to trust God and believe that He is the one who places people in their respective roles in the church.
4. Be Thankful
Every church has experienced what I call a high-maintenance member.
The person who complains about everything.
The lighting, the sound, the seats, the carpet, the restrooms, the AC…..you know who I’m talking about.
Sometimes, it is a relief when people like this leave.
They are people who don’t contribute and only add to the problem rather than being part of the solution.
Sometimes, you have to be thankful when some people leave.
5. Reach Out
Often, people leave a church and simply don’t tell anyone. They just disappear.
Make sure you have systems in place so you know when a committed church member disappears.
There are times when there are issues that the church is not aware of, and the member has left to lick their wounds.
Reaching out at times like these can help bring healing.
For example, a woman who works at a salon I go to volunteers at her church.
She shared a story about being inappropriately reprimanded by a church volunteer and accused of something that was not true.
The unfortunate part of the story was that the church delegated correcting the volunteer to another volunteer, and the results were disastrous.
Not only did this woman leave the church, but she also completely stopped going to church. Sometimes, offenses happen that require pastoral support to correct.
If someone simply disappears, it may be a sign that pastoral intervention is needed.
Churches are simply big families. It is a collection of people who do life together.
This is why it can be so painful when someone decides to leave.
However, figuring out how to learn and grow as an organization and accept natural member movement can liberate you mentally from knowing that a member has left your church!
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