Volunteer Management

Churches rely on volunteers to do the work of the ministry – no church could operate without them. Providing a customer friendly volunteer experience ensures loyalty and commitment. This section provides articles on volunteer screening, orientation, job descriptions, training and reward and recognition.

Example Church Volunteer Job Description

by Patricia January 7, 2014
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Effective volunteer management involves good communication and coordination of job duties. Like employees, it is important for volunteers to have a clear understanding of what is expected of them and given the training and tools to perform job tasks. A well-run volunteer program will include a streamlined process to recruit, place and train volunteers in [...]

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Communicating Bad News to a Volunteer

by Patricia December 4, 2013
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I recently had a manicure and pedicure by a delightful woman. We will call her Rachel to protect her anonymity.  When Rachel learned what I did for a living she shared an interesting story with me. Rachel tearfully shared that she had been fired as a children’s ministry volunteer because of a picture that she [...]

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Can You Volunteer at a Church if You are Not a Member?

by Patricia January 30, 2013
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Can you volunteer at a church if you are not a member?  If you haven’t gotten asked that question, you probably will. Churches and nonprofit organizations are good at hosting events.  Whether that event is the annual Christmas production, a fall festival or the children’s summer vacation bible school, most churches host events throughout the [...]

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4 Reasons to Train Volunteers

by Patricia January 10, 2013
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  Training and developing people is one of the most important responsibilities managers have, and training volunteers is no different. When people have job tasks to perform it is the organization’s responsibility to make sure that person has the tools and training to carry out required tasks confidently. 4 Reasons to Train Your Volunteers 1. [...]

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Sample Volunteer Interview Questions

by Patricia December 26, 2012
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Interviewing is an important part of the volunteer application process and is an integral part of  volunteer screening. A personal interview is one of the best ways to get to know an applicant and can help to ensure that the volunteer is matched to the best job for their skill set, interests and personality. Another [...]

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Volunteer Application Process

by Patricia December 12, 2012
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  The volunteer application process is significant because it speaks to the credibility of the organization.  An efficient process helps volunteers feel confident with getting involved and helps to keep the application information organized. There are many pieces to the application process and each step should be part of an overall process that prepares for [...]

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Volunteer Satisfaction Surveys – 4 Opportunities to Ask Questions

by Patricia September 26, 2012
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Volunteers give of their time because they care about the organization and have a passion for its vision and mission.  Keeping volunteers engaged ensures maintaining a long term relationship and one way to engage them is to provide an opportunity to offer feedback to the organization. This makes it important to create a system that [...]

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15 Elements to Planning a Volunteer Appreciation Event

by Patricia August 7, 2012
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  Planning events to thank and show appreciation to volunteers can be fun and rewarding.  The trick is to be organized in the planning and strategic in the delivery. Whether you are planning a training event, an appreciation dinner, new volunteer orientation or a volunteer recruitment fair – the planning model should be the same [...]

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Volunteer Engagement Strategy

by Patricia July 31, 2012
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Volunteers provide the free labor for churches and nonprofit organizations and the trick to recruiting and retaining volunteers is to keep them engaged with the organization.  This requires a volunteer engagement strategy which is based on the organizations’ ability to help them feel like what they do adds value and that they make a difference. [...]

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Firing a Church Volunteer – 6 Steps to Letting a Church Volunteer Go

by Patricia May 15, 2012
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Church volunteers are the engine of the operation and without them most churches would not be able to support the services they provide.  Volunteers donate thousands of hours each year to sustain the functions of the church and need to be managed well to ensure continued loyalty.  Managing church volunteers can be challenging because they [...]

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